Conditions of Use

All prices quoted are in £ GBP Pounds Sterling (UK Pounds)
We reserve the right to change our prices at any time.
 
Currency Converter
An online currency converter is provided for customers who are purchasing outside of the UK, as guidance for the cost in the local currency.
 
Colours
Colours displayed are advisory, as they will vary between different computer monitors.
 
Tax 
All prices quoted are inclusive of all UK taxes. It is the responsibility of customers residing outside the UK to pay any extra taxes due on the goods and we will not accept responsibility for any action taken by customs in your country. It is a requirement in the UK to include a customs docket, which notifies the customs authorities of the goods contained within the package.
 
Purchasing products online
Purchasing our products online couldn't be easier. Just browse our Catalogue under our products section, and click on any items that you wish to buy. You then follow the staged process of adding them to the shopping cart and proceeding to the checkout.
 
An email confirming receipt of your order will be sent from WorldPay, and this will provide a unique order reference.
 
Online Payment Methods

We accept all major credit and debit cards including Visa, MasterCard, Visa Delta, Visa Electron, JCB, Laser, Eurocard, Switch and Solo. You may send your credit card information via the Internet. Our online processing is undertaken by WorldPay, a world recognised leader in secure online payment processing.
 
Payment Processing
We will undertake a standard set of credit checks prior to authorising your order to ensure the authenticity of your credit card and delivery address. We reserve the right to request additional proof of identify, where we deem necessary, especially where the goods are requested to be delivered to a different address to that of the credit/debit card holder. We operate a 5 day deferred of payment system where we need to investigate suspicious transactions.

Where we find that the additional identity or proof of address details cannot be confirmed, we reserve the right not to process the order/payment.
 
Other payment options
If you don't want to send your credit card details over the internet, we offer alternative ways of paying.
 
You can order by phone 
Call us on:
028-2563-3411 (within UK and N. Ireland)
048-2563-3411 (within Republic of Ireland)
+44-(0)28-2563-3411 (outside UK and Ireland)
 
Please have your credit card details ready and advise of order requirements.
 
Shipping Costs (Postage and Packaging) & Delivery Times 
Postage and packaging costs may be added to the value of your order, which you can view prior to purchasing based on the following criteria:
 
For customers residing in the UK or Republic of Ireland postage and packaging will be free of charge for orders over £30.00. Orders below £30.00 have a postage and packing fee of £1.  All orders to the UK and Republic of Ireland will be sent using Royal Mail 1st class delivery service. Deliveries over £100 will be sent using Royal Mail recorded delivery.

Delivery within the UK will generally be 1-3 working days from date of dispatch.

Delivery to Republic of Ireland will generally be 2-5 working days from date of dispatch.
 
For customers outside the UK or Republic of Ireland postage all packaging costs will be based on the weight of your order using the Royal Mail airmail service. All deliveries outside the UK are sent by first class Airmail or ParcelForce worldwide. Estimated delivery time is 5 - 7 working days.
 
Packaging costs are included as part of the Postage and Packaging charge.
 
We reserve the right to change special offers on postage and packaging at any time.
 
Order & Dispatch Process
Once an order has been received, you will automatically receive a confirmation email from WorldPay, confirming receipt of order as well as order details.
 
We will endeavour to dispatch orders 1st class mail on the day of receipt of order (subject to the item being in stock). A confirmation email response will be sent by email to confirm that the item has been dispatched.
 
If we do not have your order in stock, we will tell you by either email or telephone at which point we can advise when the item will come into stock and discuss whether you require to cancel that part of the order or wait until it comes into stock.
 
We will endeavour to dispatch orders 1st class mail on the day of receipt of order (subject to the item being in stock and the customer credit card authenticity checks being satisfactory).
 
Returns, Cancellation and Refund Policy
If you receive any product which is damaged or faulty we ask you to notify us within 14 days of receipt. We will subsequently advise of the method of returning the goods. We will pay for the return postage for faulty or damaged goods.
 
We will accept back any goods which are not satisfactory for any reason for a full refund providing they are in an un-used, un-opened and in an 'as new' condition within 10 days from the day after you receive the goods.
 
We reserve the right to stop repeat orders from customers who abuse this returns policy.
 
You also have an unconditional right to cancel your order within 7 working days from receipt of the goods without giving a reason and we will then refund your money as soon as possible but within 30 days of your cancellation and return of the goods. The cost of postage & packaging for returning the goods will be charged to the customer.
 
The above does not affect your statutory rights as a consumer.
 
Special Offers
WeightLossandBeauty.co.uk will regularly be running special offers on specific product lines for limited time periods. These will be highlighted in emails that Email Club members receive and will be highlighted on the website. We reserve the right to change these at any time.
 
Website Information
WeightLossandBeauty.co.uk aims to ensure the information provided on this website relating to our products or online weight loss and beauty therapy are accurate and/or carried out in a professional manner. However the information on this website is not to be used as medical advise or a recommendation for treatment of disease. The information and products here should not be used in place of a qualified health provider. WeightLossandBeauty.co.uk makes no warranty or guarantee, either expressed or implied, regarding the completeness, accuracy, or timeliness of the information on this website nor its suitability for any purpose. Please consult your physician if you need medical attention.
 
Complaints Procedure
If you wish to make a complaint about our products or services, please send an email to customer.services@weightlossandbeauty.co.uk. Please provide full details of any complaint. We aim to respond to your complaint that you might have within 5 working days.
 
Contact us 
Our head office address is:
 
WeightLossandBeauty.co.uk
Site 22a Unit 18 Pennybridge Industrial Estate
Ballymena
Co. Antrim
BT42 3HB
 
From within the UK
Tel. 028-2563-9696
Fax. 028-2564-5777
 
From Republic of Ireland
Tel. 048-2563-9696
Fax. 048-2564-5777
 
From outside UK and Republic of Ireland
Tel. +44-(0)28-2563-9696
Fax. +44-(0)28-2564-5777
 
Or by sending an email to customer.services@weightlossandbeauty.co.uk
 
Copyright
Copyright 2005: No part of this website may be reproduced without written permission from WeightLossandBeauty.co.uk.. The works on this website and all of its associated files may not be reproduced, published, distributed, displayed, transmitted or used in any way without written permission, including reproduction on other web sites or distribution by electronic mail. This means you cannot copy any information, text, design, photos, pictures or anything on this website.